tielsa Privacy Policy

Protecting your privacy policy in the frame and in concordance with the German Data Protection Act is very important to us.


This is why we would like to inform you in the present privacy policy in regard to the collection and usage of your data from the part of tielsa  as well as about our obligation to protect this data.

For any questions about the data protection policies or any inquiries, please send an email to info@tielsa.de .


This Privacy Policy is here to give you an overview of the data potection policies applicable to tielsa's webpages. The present Privacy Policy also applies to all the products and services offered by tielsa (hereinafter tielsa products).



Data protection

Hereinafter, we wish to inform you on the scope of data collection, usage, and disclosure within the following products, software, and services.


tielsa offers products and services in the field of kitchen automation and control and understands your concerns related to using and sharing your data.


We might require access to certain data on your PC, tablet, mobile phone, or any other device in order to ensure a correct functionning of our software.


We respect your privacy rights. We would like to make sure that you understand which kind of data will be collected, how they will be used, and which measures we take to protect them.



Which data will be collected by tielsa?

Personal data

Personal data are details and information related to your person that can be used to identify you.


We collect the personal data you put at our disposal on our website or through our products, such as your name, email address, or phone number.

  1. Intended use: tielsa uses the collected data in order to establich, implement, and process contractual agreements.
    Some of the said data may also be used to improve our products and services or send you newsletters, should you have priorly given your explicit consent thereto.
  2. Transfer to third parties: tielsa reserves the right to put its clients' data at the disposal of its affiliated companies, partners, or other parties.

    However, third-party service providers are contractually committed to tielsa and may solely use clients' data to process and conclude the required transactions or functions related to the contractual relations and products of tielsa.
    Any transaction and fulfillment of such capacities by third parties shall comply with the regulations of the present Privacy Policy.
    The party receiving data from tielsa shall ensure adequate data protection in compliance with Regulation 95/46/EG.
  3. Criminal prosecution: in individual cases, tielsa will be entitled to put the collected data at the disposal of the competent authorities for criminal prosecution, danger prevention, fulfillment of the constitution protection authorities of their statutory tasks, and the enforcement of intellectual property rights.
  4. Approval proviso; data unsaleability: tielsa shall not disclose any data to any other than the aforementioned third parties without your prior approval thereto.
    tielsa shall not sell any personal data of its clients or users of its websites.

In case we receive personal data, we will treat them according to the present Privacy Policy and in compliance with the laws in force in the Federal Republic of Germany.



 Protection of personal data

 In order to protect your personal data, we have taken the precautions to meet the respectively applicable laws, the present Privacy Policy, and the international information security standards. These measures allow us to keep your data from misuse, unauthorised access or disclosure, loss, manipulation, or deletion.


tielsa's personnel, having access to your personal data, are trained in handling them and obliged to treat them properly and in accordance with the applicable rules and regulations.



Non-personal data

Non-personal data  is information that cannot be used to identify a given person.


The non-personal data collected by tielsa include, inter alia, information about tielsa products and installed functions, researched files and words, and the browser through which you accessed our website, the device, advertisement ID, the used mobile phone network (mobile operator), third-party software installed on your device as well the corresponding settings, rates of installations and uninstallations, language, technical parameters, device manufacturer, and security data (password, encryption level).


tielsa collects non-personal data and forwards them to its partners when you use its products or visit its websites. This is carried out by use of a standard cookie.


We collect log file information automatically (should you use our products or websites).


Should the data be categorized as personal, it will automatically be anonymized in order to delete personal information during or after its collection and will be saved in a database.


The data anonymized in this website, including ersonal data, shall be deemed as non-personal data for purposes of the present Privacy Policy.



How will the collected data be used?

tielsa is entitled to use non-personal data to create anonymous data profiles and/or forward them to its partners. tielsa is entitled to store the said data for up to three years.


tielsa is entitled to forward non-personal or anonymous data to third-party suppliers in order to improve its products and the user's experience. Exclusively non-personal or anonymized data can be sold to third-party suppliers for commercial uses.


By visiting our website or installing and using tielsa products, you agree to the collection and use or non-personal data as stipulated in this Privacy Policy.



Cookies, Google Analytics


Cookies ("Cookie" or "Cookies") are small pieces of data saved in your computer or within your browser which will be loaded onto your browser when you use one of our products or services for the first time. However, they do not include any data by which you can be identified from. Cookies allow, for instance, the identification of the browser you use so that our website can be loaded properly. We set cookies in various places of our website to document your visit and improve its efficiency. If you do not wish tielsa or any other third party to use cookies, you can disable cookies by managing the installation settings of your browser. You can also delete cookies from the hard disk of your PC at any time. In this case, however, please note that you cannot use all features of this website or all our products and services to their full extent.


Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files stored in your computer that enable the analysis of the usage of our website through our customers and visitors. The information generated by cookies about your use of this website will generally be transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will first be truncated by Google within the member states of the European Union or in other signatory state parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, for compiling reports on website activity, and for providing other services regarding website activity and internet usage to the website operator. Google will not link the IP address transferred by your browser as part of Google Analytics to any other data held by Google. You can prevent the use of cookies by selecting the appropriate settings on your browser. However, we should like to point out that if you do this, you may not be able to access all the functions provided by this website. You can also prevent the data generated by the cookie about your use of the website (including your IP address) to be sent to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. In view of the debate regarding the use of analytics tools with full IP addresses, we would like to point out that our website uses Google Analytics with the "_anonymizeIp ()" extension, which ensures that IP addresses are only processed in a truncated form and exclude direct personal reference.



Rights and obligations

 Rights to access, rectification, and deletion of personal data

As a user of our website, you have the right to request information from us about the data stored about you or your pseudonym. The said information can also be provided electronically upon request. You are furthermore entitled to request the deletion of the data that is dispensable in view of the fulfillment of the contract and object to the usage of the corresponding data, insofar as you have priorly agreed thereto (as upon subscribing to the newsletters).



Upgrade report and other feedback

Some tielsa products allow you to transfer important product and service-related feedback to your computer, tablet, mobile phone, or other devices, insofar as the latter are connected to the tielsa server.

If you no longer wish to receive newsletters, reports, or other feedback, you can unsubscribe at any time by following the instructions given in the said emails or newsletters themselves. Please keep in mind that our emails might contain useful or important information regarding the tielsa products you are using, including information about your licence number and the status of your orders or accounts.



Changes to the Privacy Policy

tielsa reserves the right to make changes to the present Privacy Policy at any time. We will notify you of the changes thereto by placing the date of the last update of the Privacy Policy on our site.



Last reviewed: March 2015

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